Core Features
Jan Samadhan offers a comprehensive solution to streamline complaint management, empowering both citizens and officials.
WhatsApp Chatbot
Easy for all citizens to use without downloading an app. Collects structured complaint data and enables tracking.
Admin Dashboard
View and manage complaints by category, assign to departments, and generate insights across time, area, and department.
Data & Analytics Engine
Track complaint volume and turnaround time. Compare trends by area, time, and issue type for better decision-making.
Secure & Private
All data is encrypted and access-controlled. No sensitive information is shared publicly.
Easy Integration
Works alongside existing systems with minimal setup. Scales with your needs from a single ward to entire states.
Impact Metrics
Measure resolution rates, response times, and citizen satisfaction to demonstrate performance and impact.
How Jan Samadhan Works
A streamlined process from complaint submission to resolution
Citizen Files Complaint via WhatsApp
Citizens send a message to the Jan Samadhan WhatsApp number and are guided through a structured form to submit their complaint.
Complaint is Categorized
The system automatically categorizes the complaint based on the information provided and assigns a unique tracking ID.
MLAs and Officials Review
Officials receive the complaint on their dashboard where they can review details, assign to departments, and set priority.
Resolution and Updates
As the complaint is processed, updates are sent to the citizen via WhatsApp. Officials can mark resolution status and add notes.
Data-Driven Insights
The platform generates analytics on resolution rates, common issues, and performance metrics to improve governance.
Making a Difference
Our pilot implementation has already shown impressive results
Resolution Rate
Of all complaints received through our platform
Complaints Processed
In just two weeks of our pilot program
Average Resolution Time
Down from weeks in the traditional system
Citizen Satisfaction
Based on post-resolution feedback surveys
Jan Samadhan is currently being piloted in select wards with plans to expand across multiple regions soon.
Join the Pilot ProgramSecurity & Trust
Your data security and citizen privacy are our top priorities
End-to-End Encryption
All communication with citizens happens over WhatsApp's encrypted channels, ensuring sensitive information stays secure.
Role-Based Access
Our dashboard implements strict role-based access control, so officials only see the information they are authorized to access.
Data Privacy
Citizen data is stored securely and never shared with third parties. Personal information is masked where appropriate.
Ready to Transform Complaint Management?
Schedule a personalized demo to see how Jan Samadhan can work for your constituency, department, or organization.
Significantly reduce complaint resolution time
Improve citizen satisfaction and engagement
Gain actionable insights through data analytics
Demonstrate transparency and accountability
Who We Work With
👩💼 MLAs and their staff
🏢 Government departments
🏛️ State-level governance bodies
🤝 NGOs and civic organizations