Tell Your Problem,
In Your Own Words.
AI connects your issue directly to the right officer.
CITIZENS
BETTER
INDIA
Tell Your Problem,
In Your Own Words.
Our AI will understand your concern and send it to the right department so that your issue reaches the people who can help.
Built for Speed, Clarity & Results
Every step is designed to bypass bureaucracy and connect your voice to the right officer.
Simple & Easy
Just type your issue in plain language
Smart Routing
Automatically forwarded to the right department
Track Anytime
Stay updated on your grievance status
For Every Citizen
Accessible to all, across India
100% Free Public Service: The Government of India never charges any fee for filing grievances. If you file through a CSC center, any small fee goes only to CSC for computer assistance.
What is CPGRAMS?
The official 24/7 online system for every citizen to report and fix government service issues.
Direct Access to Government Departments 24 Hours a Day
Have a problem with a government service (like a delayed pension, missing subsidy, electricity failure, banking dispute, broken road, or railway refund)? CPGRAMS connects your complaint directly to the responsible officers across all Central and State government ministries. You can use it anytime from your mobile or computer.
Railways, Banking, Health, Power, Passports, etc.
Set time limit for officers to fix your issue.
Connects your plain words to the right department.
If the first answer is bad, a senior officer steps in.
How JanSamadhan Works in 3 Simple Steps
No confusing forms. No government office visits. Easy for every citizen.
1. Tell Us in Your Own Words
Explain what happened by speaking or writing in your everyday language (Hindi, English, Bengali, Tamil, etc.). No legal words needed.
2. Automatic Department Matching
The system automatically finds the exact government department responsible and starts an official deadline countdown.
3. Track Live & Appeal if Needed
Watch every milestone. If the officer delays or gives an incomplete answer, file an appeal with one simple click.
See How Citizen Complaints Get Solved
Real examples showing what the citizen reported, who answered, and what to do next.
Monthly pension not credited to bank account for 3 months
The department acknowledged the grievance and moved the file, but has not yet deposited the pension or provided a payment reference number.
Frequently Asked Questions
Clear, simple answers on filing, tracking, and resolving grievances.