Case Tracking & SLA Status
Statutory SLA Overdue by 29 Days
Statutory 15-day deadline expired on 10 Aug 2026.
Chronological Audit Progression
End-to-end milestone events from submission to official determination.
Grievance registered with PPO No: 2018/PPO/99824 and bank passbook extract.
Matched category 'Pension' (94% confidence) with 15-day statutory SLA.
Case assigned to Nodal Desk Officer Rajiv Kumar, Haldia Pension Circle.
Case exceeded statutory 15-day resolution window without formal closure.
Department replied: 'Your pension request has been forwarded to the concerned accounts branch...'
Forwarding confirmed, but credit of funds and UTR date remain unverified. Reminder / Clarification recommended.
Pension payment not credited for the last three months
Official Department Response & AI Diagnostic
“Your pension request has been forwarded to the concerned accounts branch for verification and subsequent processing in the current treasury cycle.”
AI Rubric Outcome Audit:
PARTIALLY SATISFACTORY (82% Confidence)Pension payment arrears of ₹36,000 for the last 3 months credited to bank account.
Application forwarded to the accounts branch for processing in the current quarter.
PPO verification and file movement confirmed on administrative record.
No credit date, PFMS transaction number, or bank UTR reference provided.
AI Recommendation: “The response acknowledges your grievance but does not confirm monetary disbursement. If funds are not credited shortly, escalation via First Appeal is advised.”
Statutory Escalation & Supplementary Actions
Under Citizen's Charter statutory provisions, citizens have the right to request clarifications, send formal overdue notices, or escalate directly to the Appellate Joint Secretary.