National Redressal Transparency Index • DARPG Monthly Bulletin
Public Redressal & Accountability Analytics
Aggregated real-time metrics demonstrating Citizen Charter SLA compliance, ministry resolution velocities, and public trust.
Total Inquiries Registered
54,820
arrow_upward+18.4% this monthAverage Turnaround (SLA)
7.2 Days
Benchmark: 21 statutory daysCitizen Satisfaction Score
92.4%
Based on 31,200 verified ratingsFirst Appeal Escalation Rate
4.1%
Down from 8.6% in 2025Monthly Receipt vs. Resolution Velocity
Comparison of incoming complaints vs. closed cases (2026)
Distribution by Governance Sector
Volume breakdown across public authority domains
Nodal Authority Directory & Compliance Rankings
Live monitoring of resolution performance across top central and state bodies
91 Connected Authorities
Department of Financial Services (SBI, PNB)Rank #1
9,800 cases • 96.8% SLA Compliance (Avg 5.1 Days)
Ministry of Petroleum (IOCL, BPCL, HPCL)Rank #2
11,400 cases • 95.2% SLA Compliance (Avg 3.4 Days)
State Electricity DISCOMsRank #3
West Bengal, Bihar, UP, Delhi NCR • 93.4% SLA Compliance