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My Grievanceschevron_rightGRV-2026-02217

Case Tracking & SLA Status

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Grievance Resolved & Closed

Redressal action certified under Citizen's Charter standards.

Resolved
Redressal Lifecycle Progression
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Submitted
Citizen Registration
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Routed
AI Department Classification
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Assigned
Section Officer Designated
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In Progress
Active Redressal Audit
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Resolved
Final Citizen Closure
Lodged: 28 JulCharter Target: 4 Aug

Chronological Audit Progression

End-to-end milestone events from submission to official determination.

3 Recorded Milestones
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Grievance FiledRahul Sharma
28 Jul • 03:30 AM

Transformer defect complaint logged.

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Resolution ImplementedSub-Divisional Engineer
4 Aug • 10:15 AM

Transformer replaced under Work Order #WBSEDCL/TR/992.

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Resolution AcceptedRahul Sharma
4 Aug • 10:30 AM

Citizen confirmed voltage issue resolved.

Citizen Submission Record

Erratic voltage fluctuations causing appliance damage and unmetered billing

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Citizen Problem Statement:
“Consumer No: 40291884. High voltage spikes (exceeding 290V) have burnt out water pump motors. Local sub-station Lineman reported faulty distribution transformer earthing.”
Assigned AuthorityState Electricity Distribution Company Ltd.
Category & SubjectPower & Electricity
Jurisdiction LocationHaldia, West Bengal
Filing Timestamp28 Jul 2026
Attached Citizen Evidence & Proof (1):
picture_as_pdfElectricity_Bill_and_Inspection.pdf
320 KB
Administrative Action

Official Department Response & AI Diagnostic

account_balanceSub-Divisional Engineer (Electrical)•State Electricity Distribution Company Ltd.
4 Aug 2026

“The 63 kVA transformer at Sector 4 has been replaced on 03-Aug-2026 under Work Order #WBSEDCL/TR/992. Earthing resistance verified at 1.8 ohms. Normal 230V supply restored.”

Action Registered: New 63 kVA transformer installed and energized.
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AI Rubric Outcome Audit:

SATISFACTORY RESOLUTION
Section 28 Standard
Relief Demanded:

Pension payment arrears of ₹36,000 for the last 3 months credited to bank account.

Department Statement:

Application forwarded to the accounts branch for processing in the current quarter.

What is verified:

PPO verification and file movement confirmed on administrative record.

What remains unresolved:

No credit date, PFMS transaction number, or bank UTR reference provided.

AI Recommendation: “The response acknowledges your grievance but does not confirm monetary disbursement. If funds are not credited shortly, escalation via First Appeal is advised.”

Citizen Governance Controls

Accept Resolution & Citizen Rating

Under Citizen's Charter statutory provisions, citizens have the right to request clarifications, send formal overdue notices, or escalate directly to the Appellate Joint Secretary.

campaignSection 63 Reminder

Dispatch formal SLA overdue notice to Nodal Desk Officer.

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Escalate to Appellate Joint Secretary against incomplete response.

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